FAQ

 

Q1. Do you accept OEM/ODM services? 

A: Yes, we accept and produce as your requests.
 
 

Q2. Can I have a sample order for led light?

A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
 
 

Q3. What about the lead time?

A: The lead time of s ample is 3-5 days, the lead time of large quantity is 1-2 weeks for led light.
 
 

Q4. Do you have any MOQ limit for led light order?

A: Low MOQ, 1 pc sample checking is welcome.
 
 

Q5. How to proceed an order for led light?

A: Firstly let us know your requirements or application for led light .
Secondly We quote according to your requirements or our suggestions for led light .
Thiraly customer confrms the samples and places deposit for formal order.
Fourthly We arrange the production for led light.
 
 

Q6. Which shipping methods are available?

A: Sea. Fedex, DHL, UPS, EMS. BY ARI(door to door) all are available.
 
 

Q7. How about the lead time and delivery time of my order?

A: Normal lead time is 3-7days according the detail order.
 
 

Q 8. How to proceed the order if I have logo to print?

A:
1) send us the 1ogo files, once receiving your payment, we will arrange to design the 1ogo;
2) after received your confirmation of the logo, we will do sample and send it to you check;
3) if you confirm the sample is ok, we will produce the mass;
4) once ready. pls pay the rest payment and we will produce goods and arrange shipment.
 
 

Q 9. What is the guarantee of our products and how about the returns?

A:
1) Two year warranty, According the goods quality and we give different warranty time
2) Warranty service will be honored if the damage is not caused by human;
3) PIs send back the defective goods within the warranty period, we will repaire them or send you new free.
4) If there are only several pcs accessoires(the fee is less or around shipping fee) are damaged, pls send us
some pictures and video about the detail problem. Once confirmed the problem, we will send you free new goods
instead with your next order.